In most cases, customer receives the refund within 10 business days. Processing time can vary between banks.
Inside the authorization period, when a customer is refunded (either partially or in full), the customer might not have a line item on their statement for a refund because we adjust the capture amount for the charge when it settles. They might still have a charge as “Pending” on their statement until the period expires.
The best way to contact us is either by email at customerservice@calzuro.ca
Every possible effort is made to ensure that colours are displayed accurately, however, computer monitors, lighting conditions and anti-glare screens may slightly affect the colour display.
Requirements for Your Claim Submission:
To ensure your claim is processed smoothly, please include the following:
1. Medical Doctor's Referral (once every 12 months) that includes:
- The reason you need the stockings.
- The diagnosis or medical condition requiring the stockings.
2. Statement of Provincial Plan Contribution:
- If applicable, a statement showing your provincial plan paid part of the cost.
3. Copy of Original Receipt:
- The patient's name.
- The date of the service.
- A breakdown of the expenses.
- The gradient or compression factor.
- The stocking style.
4. Activity Description:
- A description of the activities the stockings will be worn for.
5. Stocking Details:
- Indication of whether the stockings were custom-made or stock.
We will provide you with the right receipt for your claim.
You can attach this information as one file or several separate files.
Before submitting, please ensure all required information is included. If your claim is incomplete, we may ask you to resubmit your claim.