Free Returns & Free Exchanges

FAQ

In most cases, customer receives the refund within 10 business days. Processing time can vary between banks.

Inside the authorization period, when a customer is refunded (either partially or in full), the customer might not have a line item on their statement for a refund because we adjust the capture amount for the charge when it settles. They might still have a charge as “Pending” on their statement until the period expires. 

The best way to contact us is either by email at customerservice@calzuro.ca

Every possible effort is made to ensure that colours are displayed accurately, however, computer monitors, lighting conditions and anti-glare screens may slightly affect the colour display.

A common consideration is your work environment. For example, if you work in a position where liquids may spill onto your feet, you may want to choose the Calzuro without upper vents. If you would like more ventilation, order with upper vents and shoe covers can be worn for personal preference in your work environment. All original Calzuro clogs have lower vents that allow for air to flow through the clogs for cooling.

Calzuros can be worn with or without insoles. It is based entirely on personal preference.

Calzuros are medium width for all sizes.

Calzuro.ca ships within Canada and Internationally. We do not ship to the United States of America. 

Please refer to our SIZE CHART for more information.

Yes, all Calzuro shoes and heel straps are 100% latex free. 

No. CALZURO LIGHTS ARE MADE SMALL!  PLEASE ORDER 1 SIZE LARGER THAN OUR CALZURO SHOE CHART SIZING INDICATES.  (i.e. - if you wear 39/40 Calzuro Classics, please order size 40 in the Lights.) 

It could take up to 24hrs to get you official receipt to claim your insurance.

The system is set up to collect the sales taxes automatically at time of purchase. After we validate your prescription, we refund the sales taxes.