In most cases, customer receives the refund within 10 business days. Processing time can vary between banks.
Inside the authorization period, when a customer is refunded (either partially or in full), the customer might not have a line item on their statement for a refund because we adjust the capture amount for the charge when it settles. They might still have a charge as “Pending” on their statement until the period expires.
The best way to contact us is either by email at customerservice@calzuro.ca
Every possible effort is made to ensure that colours are displayed accurately, however, computer monitors, lighting conditions and anti-glare screens may slightly affect the colour display.
A common consideration is your work environment. For example, if you work in a position where liquids may spill onto your feet, you may want to choose the Calzuro without upper vents. If you would like more ventilation, order with upper vents and shoe covers can be worn for personal preference in your work environment. All original Calzuro clogs have lower vents that allow for air to flow through the clogs for cooling.
Calzuros can be worn with or without insoles. It is based entirely on personal preference.
Calzuros are medium width for all sizes.
Calzuro.ca ships within Canada and Internationally. We do not ship to the United States of America.
Please refer to our SIZE CHART for more information.
Yes, all Calzuro shoes and heel straps are 100% latex free.
No. CALZURO LIGHTS ARE MADE SMALL! PLEASE ORDER 1 SIZE LARGER THAN OUR CALZURO SHOE CHART SIZING INDICATES. (i.e. - if you wear 39/40 Calzuro Classics, please order size 40 in the Lights.)
Requirements for Your Claim Submission:
To ensure your claim is processed smoothly, please include the following:
1. Medical Doctor's Referral (once every 12 months) that includes:
- The reason you need the stockings.
- The diagnosis or medical condition requiring the stockings.
2. Statement of Provincial Plan Contribution:
- If applicable, a statement showing your provincial plan paid part of the cost.
3. Copy of Original Receipt:
- The patient's name.
- The date of the service.
- A breakdown of the expenses.
- The gradient or compression factor.
- The stocking style.
4. Activity Description:
- A description of the activities the stockings will be worn for.
5. Stocking Details:
- Indication of whether the stockings were custom-made or stock.
We will provide you with the right receipt for your claim.
You can attach this information as one file or several separate files.
Before submitting, please ensure all required information is included. If your claim is incomplete, we may ask you to resubmit your claim.
It could take up to 24hrs to get you official receipt to claim your insurance.
The system is set up to collect the sales taxes automatically at time of purchase. After we validate your prescription, we refund the sales taxes.