Return Policy

Calzuro Canada want you to look and feel good every time you shop Calzuro with us. If you are not completely satisfied with a Calzuro item, we will gladly take it back in its original, unworn condition. Return requests must be done within 30 days after the date of purchase AND must be received at our facility, within 45 days of original shipment arrival date. Any returns received after the 45 days deadline, will not be reimbursed. Arrangements will be negotiated if this scenario occurs. 

To request for a FREE return/exchange, click here https://calzuro.returnscenter.com/

Worn products found to be defective may also be returned within 30 days of purchase.  Please email customer service at customerservice@calzuro.ca for instruction on how to return the defective item.

Returns must have no visible wear or alteration. If we receive a return and determine (at our sole discretion) that it’s been worn or altered, it will no longer be eligible for refund or exchange. Returns requests past the 30 day return period will not be eligible for refund or exchange.

Responsibility for Freight:

Within the 30-day policy, Calzuro Canada is now paying for returns from Canada. International orders returns are not permitted. The first exchange outbound freight is complimentary of Calzuro.ca.  Within the 30-day policy, a second exchange (or more) on the same order is the buyer’s responsibility. Any exchange or return request past the 30-day notice, will be denied.

Calzuro Canada 30-Day Guarantee:

Our goal at Calzuro.ca is complete customer satisfaction. Please ensure proper fit before your Calzuro shoes are worn. For Calzuro.ca to accept the returned product, shoes must be in new, unused and uncontaminated condition with original package contents. Calzuro.ca will only accept exchanges/returns within 45 days of the original shipping date.